Restricted Account
Your account may be subject to certain restrictions due to either incomplete identity verification or unverified funding sources. These measures are put in place as a proactive approach to prevent fraudulent activities and to ensure that your personal information remains secure and protected. It is essential for us to maintain a safe environment for all users, and these restrictions are part of our commitment to safeguarding your account.
In the event that we require additional information to lift the restrictions on your account, we will communicate with you via email. This email will contain specific details regarding what information is needed from you, as well as any deadlines by which you must submit this information. It is crucial that you pay attention to these communications to ensure a smooth resolution of any issues related to your account.
Reinstatement Steps for Restricted Account
If you find that your account has been temporarily restricted, you can take the following steps to work towards reinstatement:
- Utilize the prompts provided within the app to easily submit any information that may be missing from your profile. This user-friendly feature is designed to guide you through the process, making it as straightforward as possible.
- Ensure that you upload documents that are clear, valid, and not expired. This is important in order to avoid any unnecessary delays in the review process. The quality of the documents you provide can significantly impact the speed at which your account is reinstated.
- Have your recent transaction documents readily available for verification. Having these documents on hand can help expedite the process, as they may be required for confirming your identity and resolving any outstanding issues.
If your account remains restricted, we encourage you to reach out to Vault.Bank Support through the in-app chat feature. Our support team is available to assist you and can provide the necessary help to resolve any issues you may be facing with your account.
Closed Account
In the event that you do not provide the requested information, there is a possibility that your account may be closed. Should this occur, you will receive a notification via email 60 days in advance. This email will serve as a warning, giving you ample time to address any issues related to your account before any actions are taken. It is in your best interest to respond promptly to avoid any disruption in your account access.