In the event that any of your devices have been lost, stolen, or are potentially at risk, it is crucial to take immediate action to secure your account. The following steps outline what you can do to help protect your personal information and maintain the security of your account.
Change your passcode
To change your passcode using the Vault.Bank mobile app, please follow these detailed instructions:
- Begin by clicking on the option labeled "Forgot your Password?" This link is typically found on the login screen of the app and will guide you through the process of resetting your passcode.
- Next, you will need to enter the email address that is associated with your account. This is the email you used when you registered for the service, and it is essential for verifying your identity.
- After entering your email, click on the "Send Email" button. This action will trigger an email to be sent to your inbox containing further instructions.
- Finally, check your email for the message from Vault.Bank. Follow the necessary steps outlined in the email to successfully reset your passcode and regain control of your account.
Report any suspicious activity
If you have noticed any unusual or suspicious activity on your account, it is vital to report it immediately. Here are some steps to take:
- If you have observed additional login attempts that you did not initiate, please contact us right away. Prompt reporting can help us take necessary actions to secure your account and prevent unauthorized access.
- Additionally, it is important to review your transactions thoroughly. Go through your account activity and identify any transactions that you do not recognize or that were not authorized by you. If you find any such transactions, please report them to us as soon as possible.
If you encounter any difficulties while trying to follow these steps or if you need further assistance, do not hesitate to reach out to us via email at support@vault.bank. We are here to help you ensure the safety and security of your account.