Account reactivation
Reopening a Vault.Bank account is feasible under specific circumstances. It's important to note that while accounts closed by Vault.Bank may not be eligible for reopening, there is a possibility to reactivate an account that you personally chose to close. This distinction is crucial, as it opens up options for users who may have changed their minds after closing their accounts.
In some cases, if you have previously closed an account, you might find that establishing a new account is a more straightforward and less complicated option than trying to reactivate your old account. This approach can save you time and effort, allowing you to start fresh without the potential hurdles that may come with reactivating a closed account.
If you are interested in exploring the possibility of reopening your account, we encourage you to request live support. You can do this easily by clicking on the 'Live agent' option in the in-app chat feature. Our dedicated support team is available to assist you, as they can examine your specific situation regarding account reactivation and provide you with step-by-step guidance throughout the process.