Why can’t I access my money from an ATM?

If you’re having trouble withdrawing money from an ATM with your Vault.Bank Debit Card, here are some helpful steps to follow:

  1. Check Your Account Balance: You can use our Mobile App or visit the Vault.Bank website to make sure you have enough funds for the withdrawal.
  2. Verify ATM Withdrawal Limits: Confirm that you haven’t reached your daily withdrawal limit.
  3. Check Your Card Status: Make sure your card is active (not expired or deactivated) and hasn’t been reported lost or stolen. Check your account settings for any updates on your card status.
  4. Try Another ATM: If possible, try using a different ATM to rule out machine-specific issues.
  5. Contact Vault.Bank: If you’re still having issues, please get in touch with Vault.Bank's customer service. A representative can help check for any account restrictions or technical issues affecting ATM transactions.

Just a friendly reminder to plan ahead and take a moment to check your withdrawal limits and card status before you travel or make any large cash withdrawals.

Reference No. 37751547324051
Still have questions? Contact Vault Bank Support