Don't worry, it happens! If your card is lost or stolen, you can lock or replace it through our Mobile App or by visiting the Vault.Bank website.
To lock your card in the Mobile App, log into your account, tap "Cards," tap "Debit Card", tap on the debit card info shown, tap "Lock Card", and then simply follow the prompts on the screen to ensure the card is locked.
If you're using the Online Banking platform, log into your account, click "Cards, click "Lock Card", and then simply follow the prompts on the screen to ensure the card is locked.
To replace your card in the Mobile App, log into your account, tap "Cards," tap "Debit Card", tap on the debit card info shown, tap "Action" (3 dots on the right-hand side of the screen), tap "Replace Card", and then simply follow the prompts on the screen to ensure a replacement card is ordered.
If you're using the Online Banking platform, log into your account, click "Cards, click "Replace Card", and then simply follow the prompts on the screen to ensure a replacement card is ordered.
After you've completed these steps, you should be all set until you find your lost card or receive your replacement card in the mail. If you have any questions or need additional support, feel free to reach out to us!